The Requirements
We're seeking a candidate with a history of success in the construction industry and extensive experience in tile and stone coated metal roofing (the ideal candidate will have both). S/he will also have the knowledge, confidence and disposition to plan and deliver outstanding classroom and hands-on training. To be a strong fit for the role of Technical Trainer, you should have:- Approximately 10 years of roofing industry experience to gain subject matter expertise. Quick question for you - click here
- An outgoing personality and ability to speak and present to individuals and groups; ability to engage industry professionals.
- Solid computer skills including MS Office applications, particularly PowerPoint, to customize training to individual audiences, and basic Excel and Word. Quick question for you - click here
- Strong problem-solving abilities to serve as subject matter expert (SME) for some customer issues.
- Outstanding organization, prioritization and time management.
- A self-starter approach to your work; the ability to effectively and efficiently manage your time and schedule.
- Meeting planning experience is a plus.
While tile is ultimately the first line of defense against the elements on a roof installation, underlayments play a critical role by providing a secondary level of waterproofing protection directly on top of the wood roof deck. As a crucial barrier that contributes to the performance and longevity of the entire roof system, it is important to choose the right underlayment for a particular climate.
The Role
Opportunity SnapshotReporting to the Technical Services Manager, as Technical Trainer, you will be responsible for training sales staff and customers (roofing contractors, building officials and architects) how to safely, properly and efficiently install Boral roofing products including metal, composite, tile and components. You will prepare and deliver the majority of your training in the Mesquite plant, which has a designated training area, but will also travel to other plants/training sites and customer sites to deliver training as needed. In addition to your training responsibilities, approximately 10% of your time will be spent serving as a subject-matter-expert and helping customers and Sales Reps find solutions for roof, product or installation issues/claims.
Role Details
On a daily basis, you will schedule, plan, prepare and/or deliver training. Sometimes training will be scheduled for you by the Technical Services Manager. Other times, you will follow-up and schedule training sessions yourself. While training can last as little as one day or as long as two full days, typically, your training will be covered in a day and a half.
For each training class, you will prepare materials and complete pre-training set-up to ensure everything is in place. You will pace the class, moving as appropriate between the classroom and a hands-on training area with roofing materials on a roof deck. In conjunction with administrative support, you will plan meals such as lunches during training events. At the end of a training, each trainee will complete a survey of the class, which you can use to inform your delivery, execution and knowledge requirements. In addition, you will:
- Follow all Boral safety guidelines, trainings & policies and promote a safety culture internally and externally.
- Train sales team members and customers about key competing products as appropriate.
- Train sales team members and customers on the value proposition of Boral Roofing products.
- Maintain the training facility in Mesquite to ensure it's safe and orderly at all times; ensure safety of offsite training areas you visit.
- Obtain, and ship when necessary, all materials needed for training.
- Continuously learn about new competing products introduced into the market and how they compare to Boral's products.
- Investigate product claims associated with installation or product and performance as required, including, but not limited, to roof inspections, interviewing customers and contractors.
- Evaluate Boral or other roofing products as required.
Pictured: Few roof products are as beautiful or enduring as Boral concrete roof tiles. Adding a roof tile is one of the easiest and most effective ways to increase the beauty and value of a home.
More Good Reasons
ImpactThis is a role where you can indirectly but strongly influence revenue by giving new Sales Reps the tools they need to thrive and excel, and by serving as a Boral Roofing evangelist for new roofing customers. You can feel pride knowing you are helping individuals and the company simultaneously.
Leave the stress behind
Perhaps you've been working as a contractor or managing your own small roofing business, Maybe you've spent a lot of years on roofs and are ready to come down. Whatever your personal experience, the role of Technical Trainer offers you the opportunity to leave your stress behind. This is an important and stable role that offers security and strong work/life balance. We think you'll like it and working for Boral Roofing. People do as demonstrated by the large number of tenured employees.
Career growth
You can build a long-term career with Boral Roofing. While you could be happy and challenged in this role for years to come, if you have the desire to advance, you could set your sights on opportunities in other Boral Roofing locations across the U.S. Some opportunities would require relocation.
Strong compensation & benefits
In addition to a competitive salary, we offer a comprehensive benefits package including all you'd expect, such as a range of insurances, paid time off, and a 401(k) with company match, education reimbursement program and more. You will also enjoy a vehicle, cell phone, laptop, gas card and complete vehicle maintenance.
Our people are our most valuable resource
If you're looking for a place where you can make a home, be challenged and grow your career, you've found it! We value collaboration, respect individual and team contributions and we know people enjoy working here, as demonstrated by employee longevity. Additionally, safety is always king. We care deeply about the safety of our workers, provide excellent safety training and have earned a top-notch safety record over the years. It's a record and program we're very proud of.
Pictured: Boral Concrete Roof Tiles are affordable, energy efficient and come in slate, shake, Spanish mission and many other styles.
Keys to Success
We've already said it, but it's worth repeating here. We're not looking for a highly polished trainer with training development experience. We are looking for a subject-matter-expert who is comfortable interacting with industry professionals and can hold his/her own when answering pointed, often project-related questions... someone who can deliver solutions to real-world issues.Naturally, you will be judged by training Key Performance Indicators (KPIs) -- were you knowledgeable, did you help the trainee meet their learning goals (e.g. learning how to grow their business, reduce errors, refine product knowledge, etc.) -- but we understand that it will take a bit of time to refine your training techniques. The knowledge you've acquired over the breadth of your career will be the key to your success.